Personality Development and Quality Management

Online Course for all Healthcare Professionals

Knowledge about use of effective communication and implementation of communication tools & techniques in your professional life.

Course Overview:

Delivery of healthcare is a complex process which involves lot of human interaction between patients/families and healthcare workers and among healthcare workers as well. It is has been proven that majority of the errors that happen in healthcare are related to communication.

Studies show that poor communication is the major cause for patient dissatisfaction, litigation and financial loss. It is also proven that the patient outcomes are better with good communication. Since good communication is not addressed in any healthcare curriculum, organizations have to try hard to improve the communication skills of its staff as communication plays a major role in quality. This course will help nurses implement various communication tools to handle various situations within the healthcare setting.

Learning Objective

• Effectively communicating with patients, colleagues and clients
• Handling adverse situations through communication tools
• Implementing various communication tools in different situations
• Utilizing Communication tools for providing solutions

Eligibility Criteria

• ANM
• GNM
• BSC Nursing
• Any Healthcare Worker

Course Duration

2 Days

Course Content

• Introduction to Communication
• Use of AIDET
• Use of ISBAR
• Use of Blast
• Communication in Healthcare

Course Highlights

Program pedagogy which includes Online Classes, Student Faculty Chat by Subject Experts and Post Course Exam.

Reference subject through E-Books

Program materials developed by experts

Each Lesson culminating into a qualifying online exam

Learning Outcome

After completing this course, participants will be able to:

• Effectively communicating with patients, colleagues and clients
• Handle adverse situations through communication tools
• Implement various communication tools in different situations
• Utilize Communication tools for providing solutions

Evaluations and Grading

Evaluations will collate candidate performance based on post training Assessment, Lesson End Assessment, participation in Live classes, participation in student-faculty chat.

Certification

At the end of the program the student will be awarded with Certification from Skill Sathi.

Amount: 1,000.00

Discount: 400.00

Payable: 600.00