This course helps individuals to acquire all the necessary set of skills and knowledge. Post completion of the course, students receive the Hospital Front Desk Coordinator Certification and get easy placement opportunities across India.

Course Description

Course Overview:

The Certificate in Awareness about Hospital Front Desk Coordinator is a course designed to provide participants with the necessary knowledge and skills to effectively manage the front desk operations in a hospital setting. The course typically covers topics such as customer service, communication skills, patient registration, appointment scheduling, billing and insurance processing, and electronic health records management. Participants will learn about the importance of the front desk in creating a positive patient experience and the role of a front desk coordinator in ensuring smooth operations.

The students who complete this course can look forward to finding job opportunities in quality departments of leading hospitals and other healthcare organizations.

Learning Objective:

1. Understanding the role and responsibilities of a front desk coordinator in a hospital setting.
2. Developing effective communication skills for interacting with patients, visitors, and healthcare professionals.
3. Learning the basics of patient registration, appointment scheduling, and medical record management.
4. Understanding the importance of customer service in a healthcare environment.
5. Familiarizing with billing and insurance processing procedures.
6. Developing skills in using electronic health records (EHR) systems.
7. Understanding the importance of confidentiality and data protection in healthcare settings.
8. Learning about the various departments and services within a hospital and how the front desk coordinates with them.
9. Developing problem-solving and critical thinking skills for handling various front desk challenges.
10. Understanding the role of the front desk in ensuring patient satisfaction and loyalty.

Eligibility Criteria:

• 10+2 Students

• Any One Who Wants to Become a Hospital Receptionist

Course Duration

30 Days

Course Content:

• Introduction Hospital Front Desk Coordinator
• Communication
• Customer Services Excellence
• Front Desk Operation
• Professional Development
• Emergency Preparedness
• Poilicies For Front and Back Office Staff
• Patient and Employee Rights

Course Highlights

• Program pedagogy which includes Online Classes, Student Faculty Chat by Subject Experts and Post Course Exam.
• Reference subject through E Books
• Program materials developed by experts
• Each Lesson culminating into a qualifying online exam

Learning Outcome:

The learning outcomes of the Certificate in Awareness about Hospital Front Desk Coordinator course may include:

• Ability to effectively communicate with patients, visitors, and healthcare professionals.
• Proficiency in patient registration, appointment scheduling, and medical record management.
• Understanding of billing and insurance processing procedures.
• Competence in using electronic health records (EHR) systems.
• Knowledge of customer service principles and their application in a healthcare setting.
• Understanding of confidentiality and data protection regulations in healthcare.
• Familiarity with the various departments and services within a hospital and their interrelationships.
• Ability to identify and resolve common front desk issues and challenges.
• Skill in coordinating with different hospital departments to ensure smooth operations.
• Understanding of the role of the front desk in enhancing patient satisfaction and loyalty.

Evaluations and Grading

• Evaluations will collate candidate performance based on post training Assessment, Lesson End Assessment, participation in live classes, participation in student-faculty chat.

Certification

• At the end of the program the student will be awarded with Certification from Skill Sathi.

Amount: 4,999.00

Discount: 0.00

Payable: 4999.00